FAQ's
Frequently Asked Questions
Everything you need to know about hiring a luxury vehicle with Faureal.
General
What areas do you service?
We are based in Cape Town and service the entire Western Cape region. Delivery and collection can be arranged to your hotel, venue, or preferred location within the area.
How far in advance should I book?
We recommend booking at least 2 weeks in advance, especially for weddings and special events. Popular dates and vehicles fill up quickly. However, last-minute bookings may be accommodated based on availability.
Do you offer packages for multiple vehicles?
Yes, we offer custom packages for events requiring multiple vehicles. Contact us to discuss your requirements and we'll provide a tailored quote.
Self-Drive
What do I need to hire a self-drive vehicle?
You'll need a valid driver's licence (South African or international driving permit), a government-issued photo ID or passport, and a refundable security deposit. You'll also need to sign our digital indemnity form before departure.
Is insurance included?
Yes, comprehensive insurance is included with every self-drive rental. We also provide 24/7 roadside assistance for your peace of mind.
What is the minimum rental period?
The minimum rental period varies by vehicle. Most vehicles are available from a half-day (4 hours) hire. Full-day and multi-day rentals are also available at competitive rates.
Chauffeur Service
What occasions are your chauffeur services suited for?
Our chauffeur-driven services are perfect for weddings, matric dances, corporate events, airport transfers, photo shoots, film productions, scenic tours, and any occasion where you want to arrive in style.
Are your chauffeurs professionally trained?
Absolutely. All our chauffeurs are professionally trained, fully licensed, and experienced in providing discreet, courteous service. They are familiar with Cape Town's routes and will ensure a smooth, punctual experience.
Can I customise the route for a tour?
Yes, we offer fully bespoke tour experiences. Share your preferred stops and interests, and we'll create a personalised itinerary for you.
Payments & Cancellations
What payment methods do you accept?
We accept EFT bank transfers and major credit/debit cards. A deposit is required to confirm your booking, with the balance due before the hire date.
What is your cancellation policy?
Cancellations made more than 7 days before the booking date receive a full refund less an admin fee. Cancellations within 7 days may forfeit the deposit. Please contact us for specific terms related to your booking.
Still Have Questions?
We're happy to help. Get in touch and our team will assist you with anything you need.
Contact Us